Shipping, Orders and Terms and Conditions
Purchases from Allissias Attic Design & Vintage French Style online store are subject to the following shipping policies and terms and conditions. All orders received will be fulfilled with the understanding that these Terms & Conditions will be adhered to. Should you have any queries regarding our Terms & Conditions please make written request for further information prior to placing your order.
Free Australian Delivery
Most of our products pricing include delivery throughout Australia.
Where the item is large, bulky or heavy (much of our furniture will fall into this category) there will be a *Australian Delivery Included up to $.......* in the item description. If the purchased item/s freight quote to your destination exceeds this amount we may request the extra delivery charge at our discretion.
Fair Shipping Charges We believe our shipping system is a fair system that provides the customer a true shipping cost. We do not charge a blanket shipping fee to all customers for large items as this disadvantages a customer who lives closer to the warehouse where the goods are being shipped from. If we charged a blanket fee we would need to increase our shipping on all products and we try to keep our pricing as competitive as possible.
Delivery of Furniture & Large items
As you can understand large furniture pieces delivered interstate & some regional areas will require substantially more than the allocated delivery amount in the item description even though we have tried to estimate carefully. We will at all times provide you with a quote from the freight company so you are certain the extra charges are purely for freight and not Allissias Attic Design & Vintage French Styles whim. As is often the way, pricing can vary and we wish to ensure that you have the best delivery price for your item and will help you achieve the best pricing for freight while staying within our suppliers requirements.
We do not offer international delivery at this time.
Stairs and Difficult Deliveries
All prices quoted are for standard deliveries and don’t allow for large items to be carried up stairs, into rural or outback areas or onto boats or otherwise difficult to reach buildings – if you have an unusual or difficult situation please advise us and we will provide with a quote for your particular situation - failure to advise us will incur extra charges and difficulties from the freight company and this will be beyond our control - these charges will be invoiced to you for payment and there will be no refund available should this situation occur.
In regard to furniture and large pieces - a courier organised by supplier may be organised and you will be expected to meet the courier for delivery. As we have no control over the freight company and their schedule, we are unable to make special arrangements - these will need to be arranged by yourself once we have given you the freight company's details.
It is your responsibility as the purchaser to ensure that the items that you have purchased fit inside your building. Please measure your access routes and doorways prior to finalising your purchase, always err on the side of caution and add 10-15% to all measurements given on our website.
If an item cannot be delivered due to it not fitting in your building you will be billed the restocking fee of 30% of purchase price and freight costs both ways – so please measure your space accurately!!!
Your order will be processed within 5-21 days of your payment being cleared and when stock permits dispatch will be promptly organised.
Out Of Stock Items
If your item is out of stock indefinitely, you will be given the option to withdraw your order completely. If we do not receive correspondence from you within 7 days from our advice your order will be automatically sent to you when the item comes into stock. Please feel free to email us to check availability prior to ordering - we cannot guarantee an item in stock at time of placing your order without confirmation of such.
We will inform you of the status of the item you have ordered, and the expected date of arrival if it is out of stock.
If your order is cancelled as a result of the stock not being available immediately and you don’t wish to wait for it to come into stock we will refund you in full.
If your order is cancelled after 12 hours from order placement as a result of you changing your mind a 30% (of total purchase price) re-stocking fee applies. If despatch has occurred prior to your advice all freight charges will also be at your expense.
If your item arrives damaged in transit – please email us immediately and provide image/images of all damage. You are not expected to examine the goods while the courier waits, however if you notice that the packaging is damaged or crushed please note it on the couriers paperwork you are asked to sign. If your item is faulty please contact us within 48 hours of receipt to obtain a confirmation from our supplier and return authorisation if agreed. The manufacturer or our supplier will be required to agree on the return & refund prior to goods being returned. Goods must be in original packaging & unused.
If your item arrives and it is not as described on the website - please email us immediately. If it is found the item is significantly different to what was purchased and is not fit for purpose we are obliged to send a replacement once the original item is returned to our warehouse. If a replacement is not available then a full refund can be offered or an agreement to keep the item can be made.
(Change of mind returns or returns not related to manufacturer defects or faulty materials will incur freight charges for both delivery to you and return to us-these are entirely at the your expense - there is also a 30% (of total purchase price) restocking fee as per above 'order cancellation')
We do not accept returns under the following circumstances (unless otherwise agreed by Allissias Attic Design & Vintage French Style in writing):
- You are negligent in caring for your item resulting in damage
- Natural wear and tear caused after delivery
- Change of mind
- Does not fit your property or style of space
- Colour variations that are in keeping with manufacturers materials
- Variations perceived by viewing online images - if in doubt request image of actual item being purchased or sample of material if available
*Do not under any circumstance return goods without prior approval in writing from Allissias Attic Design & Vintage French Style*
We will not be held responsible for any charges incurred i.e: freight, damage to goods or loss of goods returned without written confirmation and agreement to do so.
Colours of items displayed on your computer monitor may vary from the true natural colour of the fabric, timber work or painted finish. While all efforts are made to provide you with accurate colour descriptions and images there may be a variety of reasons why there are colour inconsistencies, for example due to different dye lots, timber stain or paint finish showing differently on your display.
Allissias Attic Design & Vintage French Style reserves the right to cancel any orders that breach their terms and conditions of use. Users under the age of 18 years are permitted to use the Allissias Attic Design & Vintage French Style website but are forbidden to purchase without the consent and presence of a parent or guardian over the age of 18 years. Allissias Attic Design & Vintage French Style reserves the right to cancel orders, cancel or suspend accounts at their sole discretion without prior notice.
Allissias Attic Design & Vintage French Style reserves the right to amend our terms and conditions when necessary. Terms and conditions in force at time of purchase will be applicable to your order.
Errors & Omissions Excepted (E&OE)
"Errors and Omissions Excepted" simply means that, while care is taken to make sure that all relevant information is present and correct, there may still be errors on this website. If you find an error or omission, please let us know, and we will correct it as soon as possible.
We apologise for any inconvenience that may be caused, but we cannot always offer you the exact described product at the specified price, if errors and / or omissions are present.
It is advisable to check specifications etc. before ordering.
SPECIAL NOTE: To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance or offer, invoice or other documents or information issued by Allissias Attic Design & Vintage French Style shall be subject to correction without liability on the part of Allissias Attic Design & Vintage French Style.